Telephone Directory

Resort Management Team Phone Email
Jim Braman, General Manager (808) 826-2004 jbraman@cliffsatprinceville.com
Ana Freire, Director of Finance (808) 826-2091 afreire@cliffsatprinceville.com
Shanoa Law, Accounting Manager (808) 826-2094 shanoa@cliffsatprinceville.com
JoAnn Shaffer, Housekeeping Manager (808) 826-2009 jshaffer@cliffsatprinceville.com
Miles Kobayashi, Facilities Manager (808) 826-2021 mkobayashi@cliffsatprinceville.com
Kehaulani Acob, IT Manager (808) 826-2092 owners-admin@cliffsatprinceville.com
Heidi Duarte, Administrative Assistant (808) 826-2014 hduarte@cliffsatprinceville.com
Accounting (808) 826-2090 Guest Service Requests (808) 826-2008
Cliffs Reservations (808) 826-2000 or 2001 Front Office (808) 826-2003
Cliffs Exchange Company (808) 826-2020 Human Resources (808) 826-2142
Cliffs Security (808) 635-2806 Laundry (808) 826-2124
Cliffs Activities 1-855-665-2821 Ownership inquiries (808) 826-2050
Resort Direct (808) 826-6219
Admin Fax (808) 826-1272
Resort Fax (808) 826-2140

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⚠️ Hurricane Lowell Update: September stays may be affected.
DETAILS
⚠️ Hurricane Lowell Update: September stays may be affected.
Aloha,

We are reaching out with an important update regarding your upcoming stay at The Cliffs at Princeville following the hurricane.

The property is expected to remain without electricity for the next several days, and a restoration date has not yet been determined. The County of Kauaʻi is also encouraging visitors to consider departing the island due to the current conditions.

If your arrival is scheduled within the next two weeks, we strongly encourage you to reschedule or cancel your reservation. We currently do not have housekeeping services, and many essential services throughout the island remain unavailable or limited. Restaurants, laundry services, and banks are closed, while grocery stores and gas stations are operating on a limited basis.

Guests who booked directly with The Cliffs may contact us for assistance. If you booked through an online travel agency or another third party, please contact them directly to reschedule or cancel your reservation and request that any penalties be waived due to the current circumstances.

We sincerely apologize for the disruption and understand how disappointing it may be to change your travel plans. The safety and well-being of our guests remain our priority. We will continue monitoring the situation and provide updates as more information becomes available.

Thank you for your patience and understanding.
Aloha,

We are reaching out with an important update regarding your upcoming stay at The Cliffs at Princeville following the hurricane.

The property is expected to remain without electricity for the next several days, and a restoration date has not yet been determined. The County of Kauaʻi is also encouraging visitors to consider departing the island due to the current conditions.

If your arrival is scheduled within the next two weeks, we strongly encourage you to reschedule or cancel your reservation. We currently do not have housekeeping services, and many essential services throughout the island remain unavailable or limited. Restaurants, laundry services, and banks are closed, while grocery stores and gas stations are operating on a limited basis.

Guests who booked directly with The Cliffs may contact us for assistance. If you booked through an online travel agency or another third party, please contact them directly to reschedule or cancel your reservation and request that any penalties be waived due to the current circumstances.

We sincerely apologize for the disruption and understand how disappointing it may be to change your travel plans. The safety and well-being of our guests remain our priority. We will continue monitoring the situation and provide updates as more information becomes available.

Thank you for your patience and understanding.
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